FREQUENTLY ASKED QUESTIONS

Alimma Scents is the fragrance, skincare and beauty brand of Styles By Alimma.

Our collection is focused primarily on perfumes for women, men and unisex wearers, complemented by a carefully selected range of skincare, body-care and beauty products.

Yes. You are welcome to visit us at our Nairobi store:

Styles By Alimma / Alimma Scents
Digital Shopping Mall
2nd Floor – Shop F18
Moi Avenue, Opposite MKU Towers
Nairobi, Kenya

Opening Hours:
Monday – Saturday: 9:00 AM – 7:30 PM

Our main focus is fragrance. We offer perfumes for women, men and unisex wearers from a growing selection of fragrance houses.

We also offer selected skincare, body-care, personal-care and beauty products.

We carefully source the products offered by Alimma Scents through trusted suppliers and distribution channels.

Our growing collection includes established and emerging fragrance and beauty brands from the Middle East and other international markets.

These classifications are mainly intended as a guide.

Fragrances marketed for men often feature woody, aromatic, spicy, leather or fresh notes, while fragrances marketed for women may emphasize floral, fruity, sweet or gourmand notes.

Unisex fragrances are designed without a strong gender classification and can be enjoyed by anyone.

Ultimately, fragrance is personal. We encourage you to choose the scent that makes you feel your best, regardless of its traditional classification.

Eau de Parfum, commonly abbreviated as EDP, generally contains a relatively high concentration of fragrance composition compared with lighter fragrance formats such as Eau de Toilette.

This often gives Eau de Parfum a richer scent and longer-lasting performance, although actual longevity varies between fragrances and from person to person.

A fragrance develops over time after it is applied.

Top notes are usually the first notes you notice immediately after applying the fragrance.

Middle or heart notes emerge as the top notes begin to fade and form an important part of the fragrance's character.

Base notes develop later and often include deeper ingredients such as woods, musk, amber, vanilla, leather or oud.

Yes. Fragrances can develop differently depending on skin chemistry, skin type, body temperature, climate, application and other products used on the skin.

This is one reason why the same fragrance may smell slightly different from one person to another.

Fragrance longevity varies significantly depending on the perfume, concentration, ingredients, skin type, climate and application method.

Some fragrances remain close to the skin after several hours, while others may continue to project for considerably longer.

Longevity should therefore be treated as an individual experience rather than an exact number of hours.

Apply your fragrance to pulse points such as the neck and wrists. Fragrance may also last longer when applied to properly moisturized skin.

Avoid rubbing your wrists together immediately after application.

Always follow any usage instructions supplied with the product.

Perfume should generally be stored in a cool, dry place away from direct sunlight, excessive heat and large temperature changes.

Keeping the bottle in its original box can provide additional protection.

Yes. Our team will be happy to help you explore our fragrance collection.

Tell us whether you are shopping for yourself or as a gift and what types of scents you enjoy — for example floral, fruity, fresh, sweet, gourmand, woody, spicy, musky, amber or oud.

We can then suggest suitable options from our available collection.

Yes. Although fragrance represents the majority of our collection, Alimma Scents also offers selected skincare, body-care and beauty products.

Please review the product description, ingredients, intended use and manufacturer's instructions before using a skincare or beauty product.

Individual skin can react differently to cosmetic ingredients. Where appropriate, consider testing a small amount first and discontinue use if irritation occurs.

If you have specific skin concerns, allergies or medical questions, seek advice from an appropriate healthcare professional before use.

You can shop online through our Alimma Scents Shopify store 24 hours a day.

Simply select your products, add them to your cart and proceed through checkout.

If you need assistance before ordering, you can also contact our customer support team by telephone or WhatsApp.

Yes. You are welcome to visit our physical store at Digital Shopping Mall, 2nd Floor – Shop F18, Moi Avenue, Opposite MKU Towers, Nairobi.

Store pickup may be selected for eligible orders where this option is available at checkout.

Please wait until your order is ready for collection before travelling to the store.

Contact us as soon as possible if you need to request a change or cancellation.

We process orders promptly, so we cannot guarantee that an order can be changed or cancelled once it has been packed, processed or dispatched.

Depending on the payment options available for your order, payment methods may include M-Pesa, Visa, Mastercard, PayPal and selected cash or store-payment options.

The payment methods currently available for your order will be shown during checkout.

Payments made through our online store are processed through the secure payment services made available through Shopify and our selected payment providers.

Yes. We offer delivery options within Nairobi and surrounding areas. Available delivery methods and charges depend on your location.

Yes. We deliver to customers in other parts of Kenya using available delivery and collection networks.

Selected international delivery options may be available depending on the destination and the products in your order.

Please note that perfumes and other fragrance products can be subject to special transportation restrictions because many contain alcohol. International shipping availability may therefore vary by destination, courier and product.

Please contact us if you need assistance with an international fragrance order.

Delivery times depend on your location, selected delivery method and product availability.

Please refer to our Shipping & Delivery Information page for the latest delivery options, estimated timelines and charges.

Due to hygiene, safety and product-integrity considerations, perfumes that have been opened, sprayed, used or unsealed cannot normally be returned.

Eligible unopened products may be subject to the conditions described in our Return & Refund Policy.

This does not affect applicable rights relating to defective, incorrectly supplied or otherwise non-conforming products.

Opened, used or unsealed skincare, cosmetics and personal-care products cannot normally be returned for hygiene and safety reasons.

Please see our Return & Refund Policy for complete conditions.

Fragrance preference is highly personal.

A perfume not matching your personal taste does not normally mean the product is defective. Once a perfume has been opened or sprayed, it cannot normally be returned simply because the fragrance is not to your liking.

We therefore recommend reviewing the fragrance notes and description before ordering. Our team can also help you select a fragrance before purchase.

Please contact us as soon as possible and preferably within 48 hours of receiving your order.

Please provide:

• Your order number
• A description of the problem
• Clear photographs of the product
• Photographs of the product packaging
• Photographs of the shipping parcel where relevant

Please keep the product and all packaging until our team has reviewed your case.

Please contact us promptly and preferably within 48 hours of receiving your order.

If we confirm that an incorrect product was supplied, we will assist with the appropriate replacement, return or refund in accordance with our policy.